Patient Rights & Responsibilities
It is the goal of Caring Hands Healthcare Centers, Inc.’s (CHHC) board of directors and staff to provide quality, cost effective health services with dignity and respect to all people, without regard to their ability to pay, culture, or lifestyle and to provide the information and support to promote their participation in health care decisions. We respect your rights as a patient and recognize that you are an individual with unique health care needs. We want you to know your rights as a patient as well as your obligations to yourself, other patients, and your health care provider, and the organization. We encourage a partnership between you and your healthcare team. You’re most important role as a member of this team is to exercise you rights and take responsibility by asking for clarification of things you do not understand. These rights extend to your family and/or significant other.
YOU HAVE THE RIGHT TO:
- Considerate and respectful care: We respect your right to expect quality treatment within the scope of our mission, select your healthcare provider whenever possible and be treated with dignity, regardless of race, religious beliefs, culture values, gender, age, or financial status. We respect your right to be treated in the least restrictive environment consistent with your condition, ask all personnel involved in your care to introduce themselves, state their role in your care, and to explain what they are doing for you. We respect your right to participate in care decisions, receive prompt evaluation and management of pain, and access your medical records. We respect your right to a safe and secure environment, and to access emergency services as provided through after hours call.
- Information about treatment: Your health care team will describe the proposed treatment(s) to you. You can expect them to explain your condition and proposed treatment(s), your role in your care and the knowledge and skills you need, any alternative treatments, the expected outcome and problems related to your health needs, and the benefits and risks of each alternative. It is your right to be informed of education or training activities involved in your treatment. You will be asked if you wish to participate in these activities, and you have the right to refuse to participate.
- Participate in decisions about your care: We respect your right to informed consent in partnership with your care provider to agree to treatment based on a full explanation of your health challenges and the risks/benefits of the proposed treatments and alternatives. We respect your right to refuse a diagnostic procedure or treatment. It is your right to decide whether you wish to be treated, and if you do, by which method of treatment. If you elect treatment you will be informed of the medical consequences of this decision and asked to sign consent to refuse treatment. If you are a minor, your family and/or legal guardian may be involved in treatment planning decisions with you.
- Pain Management: We respect your right to have your pain assessed and managed. We encourage you to discuss your pain and pain management with your provider so you can make proper decisions.
- Ethical Decisions: We understand that from time to time you and your family may be faced with making difficult treatment choices. We respect your right to make individual decisions that are based on your personal beliefs and values as well as on the available medical information. You or your legally designated representative has the right to be personally involved in the consideration of all ethical issues involving your care. We recognize your right to question all information as presented to you by your health care team. If you do not clearly understand any information given to you, you have the right to continue questioning until the information and/or options and decisions are clear to you.
- Privacy: CHHC respects the privacy of all patients. Case discussion, examination, and treatment are confidential and will be conducted discreetly. You have the right to a safe and secure environment.
- Confidentiality: You have the right to expect that all of your medical records are confidential unless you give written permission to release information or reporting is required or permitted by law (immunizations, workmen’s compensation claims, and subpoenas).
- Reasonable Response to Request & Needs: You have the right to considerate and respectful care within the scope of CHHC’s mission. Should you need services not provided by CHHC, you have the right to be assisted in transferring to another health care facility that can provide the needed services. The need to transfer you to another facility will be explained to you and/or your significant other. You have the right to examine your bill, ask questions and receive and explanation of charges.
- Complaints/Suggestions: You have the right to voice complaints and suggestions regarding the quality of care and services you receive, and you are assured that the presentation of a complaint or suggestion will in no way compromise your access to care. If you have a complaint or feel your rights are not being respected, please let the staff know, or call the clinic supervisor. You have the right to place your complaint(s) or suggestion in writing. A Patient Suggestion Form may be obtained from any staff member and at the front desk. We encourage you to place your complaints and suggestions in writing so that we can follow up and take corrective action as appropriate.
- Provide complete medical information: Provide to the best of your knowledge, accurate and complete information about your present health status and your complete medical history, including illnesses, hospitalizations, medications, advance directives and other matters related to your health.
- Make informed decisions: Because you are responsible for the decisions you make about your care, we encourage you to gather as much information as you need to make decisions. Once you and your health care team have decided on a plan for treatment, be sure to advise them if you feel unable to follow the flan. You may be asked to consent in writing for certain special procedures. Ask as many questions as you must to fully understand each document you are asked to sign.
- Understand: Understand your role in your care and the knowledge and skills you need.
- Know about your health problems: If there is anything you do not understand, ask any member of your health care team to explain it to you.
- Report Changes: Tell your care team about any changes in your health.
- Accept financial obligations: Ensure that your financial obligations are fulfilled as promptly as possible.
- Respect the privacy of others: It is important to be considerate of other patients by observing their right to privacy, and helping to maintain a clean and quiet atmosphere.
- Conduct and treatment of others: You have the responsibility to treat other patients and CHHC staff with respect and dignity.
- Lifestyle: Your health depends not just in the care you receive at CHHC, but, in the long term on the decisions you make in your daily life. You are responsible for recognizing the effect of lifestyle on your personal health
HEALTH INFORMATION RIGHTS
- Right to Inspect and Copy: You have the right to see and have a copy of the health information that CHHC has about you. It will not include information needed for civil, criminal, administrative actions and proceedings, or psychotherapy.
- Right to Request and Amendment: If you fell the health information we have about you is wrong or incomplete, you may ask us in writing to fix the information. We may say no to your request if it is not in writing and it does not include a reason, or the information was not created by us, or the information is determined to be correct and complete.
- Right to an Accounting of Disclosures: You have the right to request an “accounting of disclosures” a list of the names we gave your health information to, other than disclosures for purposes of treatment, payment or operations. Your request must not go back more than six years and must not include dates prior to April 14, 2003
- Right to request Restrictions: You have the right to ask to ask to either not give or partially giver your health care information used for treatment, payment or heath care operations. We do not have to agree to your request. If we do agree, we will follow your request for restriction unless the information is used to provide you emergency care.
- Right to Request Confidential Communication: You have the right to ask that we talk with you about health care matters in a certain way or at a certain place. For example, you ask that we only contact you at work or by e-mail. CHHC will work to meet all reasonable requests.
- Right to a Paper Copy of this Notice: You have the right to ask for a paper copy of this notice
CHHC provides after hours care at our McAlester location Monday through Thursday until 6pm.
For a medical emergency such as shortness of breath, chest pain, or profuse bleeding please seek immediate medical attention at the nearest emergency facility or call 911.
For other medical problems/questions that you have after our normal business hours, please call 918-426-2442 and press 1 for our Nurse on Call Service.